Last updated 21 May 2017
Innon Energy LTD is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our websites. It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our websites, you are consenting to the information collection and use practices described in this privacy statement.
What data are we gathering?
Generally, you can visit Innon's websites without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. The personal information we collect may include:
- contact details, such as your name, title, company/organisation name, e-mail address, telephone and fax numbers, and physical address;
- information about your company, and job function;
- your e-mail marketing preferences;
- financial information (including credit card or account information);
- information such as your nationality and country of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies;
- information used to customise and facilitate your use of our websites, including login and technical information;
- inquiries about and orders for our products and services;
- information that assists us in identifying the products and services that best meet your requirements;
- event registration information; and
- feedback from you about our websites and our products and services generally.
We collect information about your visit to our sites, including what pages you view, the number of bytes transferred, the links you click, the materials you access, and other actions taken within Innon's sites. We may combine this information with your personal information and use the combined information in accordance with this privacy statement. We also collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the site, and the website from which you linked to our site. We do not combine this standard information with other personal information.
How do we use your data?
We use your personal information to deliver services or carry out transactions you have requested, including, but not limited to, providing information on Innon products, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, and facilitating use of our sites. In order to offer you a more consistent experience in your interactions with Innon – including, but not limited to, learning about you and how you interact with and use Innon products and services; developing and managing our products, services and customer care; and providing you with information about Innon products and services that you may be interested in - information collected by our websites may be combined with information we collect by other means.
We may use your personal information to perform business analyses or for other purposes, to improve the quality of our business, our sites, and Innon products or services (including new products or services), or to make our websites easier to use by eliminating the need for you to repeatedly enter the same information or by customising our websites to your particular preference or interests.
We may use your personal information to inform you of products or services available from Innon. When collecting information that might be used to contact you about our products and services, we will always give you the opportunity to opt-out of receiving such communications. Moreover, each email communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list with immediate effect in the same day.
In connection with a job application or inquiry, you may provide us with information about yourself, such as a resume or curriculum vitae. We may use this information throughout Innon for the purpose of employment consideration. If your application or inquiry is unsuccessful, we will keep the information for future consideration for a limited period of time, unless you direct us not to do so.
In addition to the uses listed above, we may use information we have collected in order to detect, prevent and respond to fraud, intellectual property infringement, violations of our Terms & Conditions, violations of law or other misuse of the sites.
You should also be aware that when any personal information, or any other information or statement voluntarily made or disclosed by you in a chat room or other discussion forum or any other public area of this site, it can be collected and used by third parties and may result in unsolicited message from third parties. Such activities are beyond our control and this policy does not apply to such information. If you do not want any comments you make or information you provide to be viewed by third parties, do not submit such information in any public area of this website.
The type of cookie that may be used on Innon’s sites can be put into 1 of 4 categories: Strictly Necessary, Performance, Functionality & Profile and Advertising.
- Strictly Necessary Cookies
These cookies are essential, as they enable you to move around our sites and use their features, particularly in connection with information searches and order placement. Without these cookies, services you have asked for cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. An example of a strictly necessary cookie is a “shopping basket cookie,” which is used to remember the products that you wish to purchase when you add products to your shopping basket or proceed to checkout.
- Performance Cookies
These cookies collect information about how you use our sites, for example which pages you go to most often and if you get any error messages from certain pages. These cookies collect only anonymous information that is used to improve how our sites work.
These cookies are not used to target you with online advertising. Without these cookies we cannot learn how our sites are performing and make relevant improvements that could better your browsing experience. Examples of performance cookies that our sites use include Google and Autopilot Analytics (see further discussion below).
- Functionality & Profile Cookies
These cookies allow our sites to store information that you provide such as your site language preferences and to store technical information useful for your interactions with our sites. For instance, they remember your user ID and elements of your user profile. They also ensure that your experience using the sites and Innon’s marketing efforts are relevant to you. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.
Without these cookies, a website cannot remember choices you have previously made or personalize your browsing experience. For example, we use a cookie to store your language preferences, which allows us to present you with product search results in the correct language, and we use a cookie to store your choice about the appearance of the cookie information banner that we display on our sites. This cookie will help us remember your choice about the appearance of the cookie information banner when you subsequently visit the same site where you made your choice about the banner and any other Innon sites with the same domain or the same top level domain.
- Advertising Cookies
These cookies may be used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the times you see an advertisement as well as help to measure the effectiveness of the advertising campaign. Although these cookies may track your visits to other websites, they do not usually know who you are.
Without these cookies, online advertisements you encounter will be less relevant to you and your interests.
You have the ability to accept or decline cookies. Most internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of Innon's sites or other websites that you visit.
Innon uses industry standard web analytics to track visits to our sites. These analytics are provided by Google Analytics and Autopilot. The information generated by the cookie about your use of our sites (including your IP address) will be transmitted to and stored by Google and Autopilot on servers in the United States. Google and Autopilot will use this information for the purpose of evaluating your use of our sites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google and Autopilot may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s or Autopilot’s behalf. Google and Autopilot will not associate your IP address with any other data held by Google and Autopilot.
Disclosure of your personal information
Disclosure to service providers.
Innon contracts with other companies to provide services on our behalf such as hosting websites, sending out information, conducting surveys, processing transactions, analyzing our sites, and performing business and other analyses to improve the quality of our business, our sites and Innon products or services. We provide these companies with only those elements of your personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.
Disclosure in connection with transactions.
In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfillment of the transaction.
Disclosure in connection with acquisitions or divestitures.
Circumstances may arise where for strategic or other business reasons Innon decides to sell, buy, merge or otherwise re-organize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers or the receipt of personal information from sellers. We may disclose information we maintain about you to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of Innon's assets. It is Innon's practice to seek appropriate protection for information in these types of transactions.
Disclosure for other reasons.
We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.
Innon is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For sites to which you login, it is your responsibility to ensure the security of your password and not to reveal this information to others. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we may verify your identity by means of an encrypted cookie placed on your machine.
In some cases, you can review and correct personal information provided through our websites by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information collected via our websites or ask Innon to stop using it by completing our Contact Us form. We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or e-mail address.
International transfers of personal information
Personal information collected on our websites may be stored and processed in the United States or any other country in which Innon or its affiliates, subsidiaries or agents maintain facilities. By using our websites, you consent to any such transfer of information outside of your country.
Innon does not knowingly collect information from children and does not target its websites that collect information to children.
Links to other sites
Our websites may contain links to other sites such as Innon clients, partners suppliers and sales affiliates, professional and government organisations, and publications. We also may link to third-party providers that host, maintain and operate on-line training curricula. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.
Enforcement of this privacy statement
If you have questions regarding this statement or our handling of your personal information, please Contact Us. We will promptly address your concern and strive to reach a satisfactory resolution.
Innon may occasionally update this privacy statement. When we do, we will revise the “last updated” date at the top of the privacy statement.